Last Updated: June 18, 2025
At Lucas Health Connect, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (lucashealthconnect.com) or access any of our products, webinars, content, or services (collectively referred to as the “Services”).
We may update this Privacy Policy at any time. Any changes will be posted here, along with the updated effective date. If we make significant updates, we’ll notify you through a notice on our website or by email. In some cases, we may provide additional privacy details at the time your data is collected, especially if it’s being used in a way that differs from what’s described here.
Depending on where you live, certain rights and protections may apply to how we handle your information. If you’re a resident of California or another jurisdiction with specific privacy laws, please click the relevant link for more details.
This Privacy Policy includes the following sections, which you can explore by scrolling down:
- The Personal Information we collect about you
- How we may use Personal Information about you
- Who we may share your Personal Information with
- How we safeguard your Personal Information
- How long we store your Personal Information
- Your rights and options regarding your Personal Information
- Transfer of data; special notice to non-U.S. users
- Our policy on children’s information
- Links to other websites and services
- How to contact us with questions about our use of your personal information
1. The Information We Collect About You
What Is Personal Information?
“Personal Information” refers to any data that can identify you directly or indirectly—such as your name, contact details, location data, online identifiers, or characteristics unique to your identity (e.g., physical, genetic, cultural, or social traits). This does not include data that can no longer be linked to an individual.
We collect personal information in several ways:
- Directly from you when you engage with lucashealthconnect.com, such as signing up for services, filling out forms, placing an order, chatting with customer support, or interacting on social media.
- Automatically through your browser or device when you access our Services.
- Indirectly from third-party sources that help us operate and optimize our Services.
Sources of Personal Information
We may collect information through trusted third-party providers, including:
- E-commerce platforms
- Communication tools (chat, email)
- Customer service solutions
- Analytics and data platforms
- Advertising and marketing services
- Social media integrations
Types of Personal Information We May Collect
General Personal Information
We may gather the following types of personal data as part of your use of our Services:
- Contact details: full name, title, phone number, mailing and email addresses
- Demographics: date of birth, gender
- Social media account data
- Account and communication preferences
- Payment and financial info (e.g., credit/debit card details)
- Location data
- Device identifiers: browser type, device type, unique IDs, order history
- Technical usage data: IP address, referral URLs, page view statistics, browsing history
Special Categories of Data (Voluntarily Shared)
We never require sensitive personal information such as:
- Racial or ethnic background
- Religious beliefs
- Sexual orientation or political opinions
- Health or medical conditions
However, in rare cases where you voluntarily share such data (e.g., via live chat or customer support), we do not use or disclose it except to address your inquiry. Please note: transcripts and recordings of these interactions may be retained by our service providers for support and analysis purposes.
Cookies and Similar Tracking Technologies
We use cookies and similar tools to enhance your experience and understand how our website is used.
Cookies
Cookies are small data files stored on your device that:
- Remember your preferences (e.g., login info, saved settings)
- Help personalize content
- Improve site functionality and performance
You can control cookies via your browser settings. Note that disabling them may limit some features of our website.
- Persistent cookies stay on your device until their expiration date or until you delete them.
- Session cookies are temporary and expire once you close your browser.
Pixels and Web Beacons
We or third-party partners may use invisible tracking pixels or beacons to count visits or measure engagement. This helps us evaluate marketing efforts and improve content delivery.
Other Non-Personal Usage Data
In addition to direct and third-party personal data, we may also collect anonymous technical data such as:
- Browser and operating system
- Time of visit and pages viewed
- Device type and traffic source
- Aggregate usage patterns
This “Usage Information” helps us analyze trends, troubleshoot, and deliver a better website experience.
2. How We May Use Information About You
At lucashealthconnect.com, we use your Personal Information only for the purposes described below, unless we have a valid legal reason to use it for something similar. If we plan to use your data for an unrelated reason, we’ll inform you and explain why.
Some information is required to fulfill our agreements with you (like our Terms of Use), while other details are voluntary but may be necessary to access specific features—such as registering for webinars or receiving customer support.
General Purposes for Using Your Information
We use your Personal Information to:
- Deliver and manage our Services, including:
- Fulfilling orders
- Hosting webinars or courses
- Processing payments
- Providing account access and support
- Managing rewards or membership accounts
- Ensure compliance with legal obligations, such as:
- Reporting sales data for taxes
- Maintaining business records in accordance with applicable regulations
- Pursue legitimate business interests, while respecting your rights and freedoms. These purposes include:
- Improving website functionality by analyzing technical issues like page errors
- Launching new content, services, or features based on user feedback
- Showing relevant ads based on your past browsing behavior
- Sending emails, surveys, or offers (based on your preferences)
- Providing customer service, processing payments or refunds, and resolving issues
- Keeping the website secure and monitoring for fraud or unauthorized access
- Analyzing how users engage with content to refine what we offer
- Customizing product or article recommendations based on your actions
- Using location data to provide local features or content
Marketing and Communication
With your consent, we may:
- Send you promotions by email, phone, or text
- Share marketing offers from selected third parties
You can update your communication preferences or withdraw your consent at any time.
Special Categories of Data
As outlined earlier, we never request sensitive personal data such as medical, religious, or political information. If you voluntarily provide this information (e.g., via chat or support), we and our service partners may store it for customer service purposes—but we will not use or share it for any other reason unless legally required or permitted under data protection laws.
If you prefer we not have this type of data, please avoid sharing it with us.
Cookies and Tracking Technologies
We use cookies, pixel tags, and similar tools to:
- Enhance your navigation experience
- Analyze how you use the website
- Support targeted marketing and promotions
Third-party advertising platforms may place cookies on your browser to show you relevant ads on this and other websites, using data from across your devices. These technologies may also allow them to recognize you as the same user across multiple platforms (e.g., mobile and desktop).
Do Not Track Signals
Currently, our website does not respond to “Do Not Track” browser signals, as no uniform standard exists. However, third-party services may collect data across websites you visit, including ours.
How We Use Usage Information
We collect non-personal “Usage Information” to:
- Better understand how our website is used
- Learn which articles, products, or features are most popular
- Improve the overall experience for you and other users
- Tailor content and marketing to suit your interests
When combined with your Personal Information, this data is treated with the same level of protection and privacy.
3. Who We May Share Your Personal Information With
At lucashealthconnect.com, we may share non-personal information freely at our discretion. However, when it comes to your Personal Information, we only share it with trusted third parties and under specific conditions to help us operate our services and fulfill our responsibilities to you.
Types of Third Parties We May Share Your Information With:
We may share your Personal Information with the following:
- Service Providers who support us in delivering our Services. These include:
- Payment processors that handle billing and transactions
- Email and communication platforms that help us send updates, newsletters, or promotions
- Marketing and advertising partners that provide personalized content and campaigns
- Hosting and database providers that securely store and maintain our digital infrastructure
- Shipping and logistics companies that deliver products you purchase
- Internal Teams & Advisors:
- Our own internal departments who need access to your information to serve you (e.g., customer service, marketing)
- Trusted advisors and investors, strictly for business operations and performance analysis
- Legal and Compliance Purposes:
- If required by law or legal process
- If necessary to enforce our terms, protect our rights, or investigate fraud or misconduct
- When there is a legitimate business interest in sharing, and it does not override your rights
International Transfers
While many of the third-party service providers we work with are based in the United States, some may be located—or store data—outside the U.S. In all cases, we require these partners to handle your data securely and in accordance with applicable privacy laws.
In Case of Business Changes
If lucashealthconnect.com is ever involved in a merger, acquisition, or business restructuring, your information may be shared with the acquiring or merging organization. If this happens, the new organization will be required to honor the commitments outlined in this Privacy Notice.
4. How We Safeguard Your Personal Information
At lucashealthconnect.com, protecting your personal information is a priority. We use a range of industry-standard security practices to help protect your data from loss, misuse, unauthorized access, disclosure, or alteration.
Our Security Measures Include:
- Implementing technical and organizational safeguards to reduce the risk of security breaches
- Using data encryption, secure servers, and other measures to protect sensitive information
- Regularly reviewing and updating our security protocols to meet best practices
Access Control
Access to your personal data is strictly limited to:
- Authorized employees, contractors, and partners who need the information to provide you services
- These individuals and entities are required to handle your information securely and only for the purposes outlined in this Privacy Notice
Third-Party Obligations
Any third parties who may access your Personal Information—other than those needed to deliver our Services—are required to:
- Follow our instructions for processing data
- Use your information only as necessary to fulfill their contract with us
- Maintain the confidentiality and security of your data at all times
We are committed to continuously monitoring and improving how we secure your information to ensure it remains protected.
5. How Long We Store Your Personal Information
At lucashealthconnect.com, we retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or to comply with legal, regulatory, or contractual obligations.
Retention Periods
We store your data:
- For the duration of your relationship with us (e.g., while you maintain an account or subscription)
- As needed to fulfill legal, tax, accounting, or reporting requirements
- To support customer service requests such as order history or account activity
- In system backups retained for security, business continuity, or disaster recovery
Once your data is no longer needed for any of these purposes, we securely delete or anonymize it.
Compliance with Data Privacy Laws
We comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for residents of California. This means:
- You have rights to access, correct, or delete your Personal Information
- We only store your data with a lawful basis
- We provide transparency on how long we keep data and why
Data Breach Protocols
In the unlikely event of a data breach:
- We will promptly assess the scope and impact
- Affected users will be notified without undue delay where required by law
- We will coordinate with regulatory authorities as required under GDPR, CCPA, or other applicable laws
- We maintain appropriate technical and organizational safeguards to prevent breaches and unauthorized access
6. Your Rights and Options Regarding Your Personal Information
At lucashealthconnect.com, we respect your privacy and are committed to giving you control over your personal data. Your data belongs to you—not us. That’s why we offer transparent choices about how your Personal Information is used and how you can manage those choices.
Your Communication Preferences
You may opt out of receiving marketing or promotional messages from us at any time by:
- Clicking the “unsubscribe” link in our marketing emails, or
- Contacting us directly via the instructions provided under “How to Contact Us”
Please note: Even if you opt out of marketing messages, we may still send you transactional or service-related communications (such as order confirmations or account notifications).
Your Data Rights
Depending on your country or state of residence, you may have legal rights regarding your Personal Information. These rights may include:
- Right to Access: Request a copy of your Personal Information and details about how we use it.
- Right to Correction: Ask us to correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data when it is no longer necessary for our purposes or when you withdraw consent (especially for special categories of data).
- Right to Restrict Processing: Request that we temporarily or permanently stop processing all or part of your Personal Information.
- Right to Object: Object to processing of your data for direct marketing or where we rely on a legitimate interest.
- Right to Data Portability: Request a copy of your Personal Information in a machine-readable format to transfer to another service provider.
- Right to Withdraw Consent: Revoke consent where we rely on it as the legal basis for processing (e.g., marketing, health data, etc.).
- Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.
How to Exercise Your Rights
If you would like to exercise any of the rights listed above, please contact us using one of the following methods:
- Email: [Your privacy email address, e.g., privacy@lucashealthconnect.com]
- Web Form: [Insert hyperlink or form name here]
Only you, or someone legally authorized to act on your behalf, may submit a verifiable request relating to your Personal Information. We may need to verify your identity before fulfilling your request. If we are unable to verify your identity or legal authority, we will not be able to process your request.
You are not required to create an account to make a verifiable request. Any information provided during the request process will only be used for verification and request processing.
Device and Browser-Level Choices
You also have privacy controls built into your devices and browsers:
- Cookies: You can manage cookie preferences in your browser settings.
- Mobile Devices: You can control access to location data, advertising identifiers, and app-level permissions from your device settings.
7. Transfer of data; special notice to non-U.S. users
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Notice followed by your submission of such information represents your agreement to such transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.
If you are located in a country outside the U.S. and submit Personal Information to us, you consent to the general use and disclosure of such information as provided in this Privacy Policy and to the transfer and/or storage of that information to the U.S. and other countries outside your home country.
8. Our policy on children’s information
Children under 13 are not allowed to use the Services. If you are based in the European Economic Area (EEA), you may only use the Services if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of the Services has been provided to us. If you are a parent and you learn that your child is using the Services and you don’t want them to, please contact us.
9. Links to Other Websites and Services
Our Services may contain links to third-party websites, services, or applications that are not owned or operated by Lucas Health Connect. Please be aware that we are not responsible for the privacy practices, data collection methods, content, or security of such third-party platforms.
We encourage you to review the privacy policies and terms of any external websites or services before providing them with your Personal Information. Your interactions with these third parties are governed solely by their own policies and terms.
Lucas Health Connect disclaims any responsibility or liability for the actions or omissions of any third-party websites or services linked through our platform.
10. How to Contact Us
If you have any questions, concerns, or requests regarding how we collect, use, or safeguard your Personal Information, please feel free to contact us. We are committed to addressing your inquiries in a timely and respectful manner.
You can reach us through the following methods:
Mailing Address:
Lucas Health Connect
Attn: Data Protection Officer
Email:
support@lucashealthconnect.com
If you have a privacy-related complaint or believe that your data protection rights have been violated, we will work diligently to investigate and resolve the issue in accordance with applicable data privacy laws.